Frequently Asked Questions

Can I cancel my order after making a purchase on the website?
Yes, you can. We offer the option to cancel your order within 24 hours of purchase. If you change your mind within this period, send us a message and we will cancel your order and refund you the full amount as soon as we receive your request.

How can I return or exchange an item?
Our Guarantee. Our return policy lasts 7 days, starting from the moment the package is delivered to your address. We accept returns for all undamaged items within 7 days, thus ensuring customer satisfaction and expectations. We are confident that our selection of high-quality products will meet or exceed your expectations, but if you would like to make a return, please contact our support team and we will respond within 24 hours to assist you with the process.

What types of payment do you accept?
All Standard Payments. We accept Visa, Mastercard and American Express.

What shipping options are available?
Volume restrictions. We can only offer one standard shipping option at this time. Please see our shipping page for more detailed information on delivery times by area.

What happens if the item I ordered arrives broken or damaged?
If this happens, we will do our best to resolve the issue. If you discover a defect or problem with the item, please contact us within the first 7 days of receipt and we will work together to find a solution.